Shipping & Returns

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

All orders shipped within the US are free. Orders will be shipped either with USPS First Class Mail, USPS Priority Mail, or UPS, depending on the size of the order and regional rates. The courier with the fastest ship time will be chosen for fastest delivery.

Deliveries can take up to 2-6 business days to arrive on US orders. Graceful Mailers is not responsible for longer or delayed shipping times due to USPS or UPS delays. If you are looking for an update on your order, please contact the shipping carrier to file a claim.

For International orders, Graceful Mailers will ship via USPS International shipping ONLY to avoid the extra import fees when shipped with UPS. The customer will be responsible for any extra shipping fees and are subject to longer shipping durations due to the courier.


Graceful Mailers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


Graceful Mailers does not accept returns or exchanges on any products unless there is a defect or visible damage to the items that is not related to shipping. We will not accept any returns or exchanges for any other reasons. Please email to report any damages to products.

Graceful Mailers will not accept any claims 7 business days after the product has been marked "delivered" by the carrier.


Pre-Orders will take anywhere from 1-3 months to process and ship out, depending on the overseas ports. We cannot refund an order due to long wait times on the pre-orders. Please refer to the listing details for exact ship times.